Terms
All orders will be prepaid or shipped C.O.D. unless satisfactory credit arrangements have been made. Our open account billing period ends on the 25th. Statement is due in full net 10th. Any account not paid in full net 15th will be placed on C.O.D. A service charge of 1-1/2% per month will be charged on all past due accounts.
Orders
Order Desk hours are 9:00 AM - 6:00 PM CST Monday thru Thursday and 9:00 AM - 1:00 PM CST Friday and Saturday. We will attempt to ship all orders received by 3:00 PM CST the same day F.O.B. Omaha, Nebraska.
Check Policy
All returned checks will be assessed a $25.00 service charge and accounts will be placed on C.O.D. Cash Only. Any unpaid NSF checks will be subject to collection and legal action.
Refusals
All refusals will have a $25.00 handling charge and applicable freight charges billed to the customers account.
Drop Ship Orders
All orders shipped from our warehouse to an address that is not a pre-established alternate “Ship-To” location will be charged a flat fee of $1.25 per order. Orders shipped directly from a manufacturer will not be charged this fee. However, factory drop ship orders will be subject to the manufacturer’s policy and an additional fee may apply. Please contact the Total Performance if you have any questions or need clarification about these fees at 1-800-520-2650.
Special Orders
All special orders must be paid in full at time of order and are subject to freight and handling charges from the manufacturer. No returns accepted on special order parts.
Returns
At some point, you may have merchandise that needs to be returned. In any event, you want to return the merchandise for credit. To make sure that the item(s) get quickly processed and credited, please follow these simple steps. We will be happy to make sure your returns are properly credited.
- Call our sales department and talk to one of our sales representatives. Request an RGA (Returned Goods Authorization) number for the merchandise you wish to return. All merchandise to be returned must be accompanied by an RGA number and be in it’s original packaging within 30 days of purchase. The product must be unused, unaltered and unchanged from its original state. Any merchandise returned that does not meet this criteria may be subjected to an additional handling fee or refusal.
- Return the parts to the store or pack the parts carefully to avoid any damage during shipping. Always use a sturdy shipping carton to ship the parts back. Print your RGA number on the outside of the shipping carton. Please do not write on, use tape, or affix shipping labels to the product package itself, because we must return it to stock and we can't sell a box that is defaced.
- We need the invoice number or, better yet, a copy of the original invoice showing when the part was purchased. Please include this information with the merchandise you're returning. Returns will be assessed a $9.50 processing fee per RGA number. We're sorry, but we can’t accept returns on special order and/or non-stocking items.
Warranty
Warranty claims must be made before the parts are installed. Due to the nature of their use, racing parts are not covered by warranty once they have been used. When it has been determined the part is defective we will either replace it or send you a refund. No refunds will be given on shipping charges.
Disclaimer of Warranty
Total Performance and Ultimate Racing Products Makes No Warranties…
either express or implied, including any warranty of merchantability of or fitness for a particular purpose. There is no warranty expressed or implied as to whether the goods sold hereby will protect purchaser or ultimate user of such goods from injury or death. Racing is a dangerous activity and the user shall determine the suitability and safety of the product for its intended use, and the user assumes all responsibility and risk in connection there within.
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